Overview
Refunds are assessed per the applicable Statement of Work (SOW) or Order. Where an SOW is silent, this policy applies.
Eligibility window
- Deposits / retainers: refundable before work starts, minus any non-recoverable third-party fees.
- In-progress work: refundable pro-rata for unperformed scope if cancelled with written notice.
- Completed milestones: non-refundable once accepted or if no material defect is demonstrated within 7 days of delivery.
Manufacturing engagements
- Non-refundable items: custom tooling, fixtures, procured materials, homologation/testing fees, and any vendor minimums once ordered.
- Quality issues: we will prioritize rework or replacement aligned to specs. If rework is infeasible, a partial credit may apply for the affected component(s).
- Cancellations: pro-rata refund of unperformed labor less committed third-party costs and supplier cancellation fees.
Digital marketing engagements
- Non-refundable items: media spend (Google/Meta/LinkedIn/YouTube/programmatic), platform/third-party tool fees, influencer/affiliate payouts already incurred.
- Performance concerns: we offer a remediation plan (creative tests, targeting shifts, CRO updates). If goals remain unmet vs. agreed benchmarks, a credit may be issued for future services.
- Cancellations: pro-rata refund for unperformed service hours; committed buys already scheduled with platforms are excluded.
Deposits & non-refundable costs
Where deposits cover initial planning, vendor holds, or platform setup, the portion used/committed becomes non-refundable. We provide an itemized statement upon request.
Change requests & delays
- Client-initiated changes or delays may require schedule and cost adjustments; previously completed work remains payable.
- If we miss an agreed milestone without an approved change, we will present a recovery plan. If still unmet, credits/refunds may apply for the delayed portion.
Refund method & timeline
- Method: original payment method where possible; otherwise bank transfer.
- Timing: approved refunds are processed within 7–10 business days; bank posting times may vary.
What we need to assess a refund
- Order/SOW or invoice number
- Scope/milestone concerned and dates
- Issue description and any supporting evidence (specs, screenshots, reports)
- Preferred resolution (credit, rework, or refund)
Chargebacks & disputes
Please contact us first; most issues are resolved via remediation or credits. Unnotified chargebacks may delay resolution.
Governing law
This policy is governed by the laws of India, with exclusive jurisdiction in the courts of Indore, Madhya Pradesh, subject to any dispute terms in the SOW.
Policy updates
We may revise this policy; material changes will be reflected by updating the date at the top of this page.